A Family Health Team is an approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you, the patient.
Designed to give doctors support from other complementary professionals, most Family Health Teams consist of doctors, nurses, nurse practitioners and other health care professionals who work collaboratively, each utilizing their experience and skills so you receive the very best care, when you need it, as close to home as possible.
At the Queen’s Family Health Team, health professionals serve the community through a dual mission of educating medical students and delivering high-quality primary care. This means we utilize interdisciplinary teams of health care professions to provide comprehensive patient-centred care.
What does it mean to be a patient at the Queen’s Family Health Team?
For patients at the Queen’s Family Health Team, your health care will be provided jointly through family physicians (Queen's faculty and residents), nurse practitioners, registered nurses, registered practical nurses, social workers, a registered dietitian and a pharmacist. All are involved in the care
of our patients, each providing their own clinical experience and expertise.
We appreciate our patients' willingness to participate in the training of our family physician residents, who must complete two years of residency before they can practise as independent specialists in family medicine.
As our patient, you are an important member of your health care team. Helping you to be healthy and to better manage your care starts with good communication. Ask questions to be informed about your own care, to better understand the situation and to get the information you need. It is equally important for all members of the team to receive information about your health and care. This allows them to better understand your health, any medical conditions, and how they can help you and your family. We encourage you to be an active participant in your own care, communicate with your care team members, and be your own advocate.
Your Privacy Matters
As your health care provider, the Queen’s Family Health Team is bound by law and ethics to protect your privacy and the confidentiality of your personal information. We collect personal health information from you or from person(s) acting on your behalf. The personal information we collect may include, for example, your date of birth, health card number, address, health history, etc. Occasionally, if we have obtained your consent to do so or if the law permits us to do so, we collect personal health information about you from other sources.
Uses and Disclosure of Personal Health Information
We may use or disclose your personal health information to:
·Provide health care to you
·Collect payment for your treatment and care (from OHIP, WSIB, your private insurer, etc.)
·Plan, administer and manage our internal operations
·Conduct risk management and quality improvement activities
·Conduct research and compile statistics
·Comply with legal and regulatory requirements
·Fulfill other purposes permitted or required by law
Protecting Your Health Information
The Queen’s Family Health Team takes steps to protect your personal health information from theft, loss, unauthorized access, copying, modification, use, disclosure and disposal. We take steps to ensure that anyone who performs services for us protects your privacy and uses your personal health information only for the purposes you have consented to.
You may access and/or correct your personal health records in accordance with Personal Health Information Protection Act (PHIPA) legislation.
For more information or to discuss a concern or question, please email Diane Cross, Clinic Manager, Queen’s Family Health Team, at firstname.lastname@example.org or write to:
Queen's Family Health Team
220 Bagot St.
Copyright @ Queen's University - Department of Family Medicine
220 Bagot St, P.O. Bag 8888
Kingston, ON, K7L 5E9, 613.533.9300