FAQs

New Patients


Is the QFHT accepting new patients?

The Queen’s Family Health Team is currently accepting new patients. If you need of a family doctor, please visit us at 220 Bagot St. The receptionist will direct you to a physician and you can fill out a new patient form and book an introductory appointment with your new family doctor. If you have any questions or concerns about this process, please speak to someone at our clinic at 613 533-9303.


Location/Hours/Contact


Where is the QFHT located?


The Queen’s Family Health Team has two locations. The Family Medicine Centre is located at 220 Bagot St. Haynes Hall is located at 115 Clarence St. If you are a new patient, please visit our 220 Bagot St. location to sign up for a family doctor.


Where is the accessibility entrance?


Both Queen’s Family Health Team locations are fully wheelchair accessible. At 220 Bagot St., an entrance ramp is located on the west side of the building. At 115 Clarence St., the building entrance is located on ground level, and the elevator, located just inside the entrance, will take you to our clinic on the second floor.


How do I access the After-Hours Clinic?


The After-Hours Clinic is held on the first floor of our 220 Bagot St. location. It operates from Monday to Thursday from 5 p.m. to 8 p.m. and Saturday from 1 p.m. to 4 p.m. Both scheduled appointments and drop-in patients are seen during the After-Hours Clinic. If you would like to make an appointment to our After-Hours Clinic, please call 533-9303 and speak to your usual clinic receptionist regarding appointment availability.

Outside of schedules clinic times, someone is always available to help you. Please dial 613 533-9303, and our answering  service will contact the physician on call 24 hours a day,  seven days a week.

I am moving. Whom do I need to inform?


Please let your receptionist know! It is important for us to know your most up-to-date address and phone number in case we need to send information about flu clinics or changes to hours of operation, or if we need to contact you about a test result or referral. If you know that your contact information will be changing, please give us a call. (Also, don't forget to notify the Ministry of Health so it can update your health card.)

How to I submit a comment or complaint to the clinic?


Do you have a question, comment or complaint? Did someone make your day? We would love to hear about it! Your feedback is important and helps us to improve. Please complete a patient comment card available in each waiting room, email us at [email protected] or phone us at 613-533-9303.

Appointment Information

How do I return unused medications?


Unused medications should be returned to your pharmacy so they can be safely destroyed.


How do I obtain my child’s vaccine record?


Vaccine records are stored in two locations. At the Queen’s Family Health Team, we keep a record of all vaccines that we administer. To access this list, please talk to your doctor. Additionally, KFL&A Public Health keeps a record of all vaccines  it has administered (in school, in flu clinics, etc.). To access this list, contact KFL&A Public Health at 613-549-1232.


How do I renew my prescription?

Prescriptions can be renewed in person, by telephone or fax. Please talk to your doctor at your next appointment to determine how best to renew medication. It is important to determine ahead of time your method for renewing medications so that you never run out.

Please check your medications before your appointment and speak to your doctor to see if you will need a prescription refill in the next one to two months. For those patients taking prescription narcotics, please note that these will NOT be refilled without an appointment, so it is very important that you book these appointments in advance.


When can I book an appointment?


Schedules appointments are available at both 220 Bagot St. and 115 Clarence St. between 8:30 a.m. and 4:30 p.m.,  Monday to Friday.

We are also available at the After Hours Clinic at 220 Bagot St. Monday to Thursday from 5 p.m. 8 p.m. and Saturday from 1 p.m. to 4 p.m.

How do I cancel an appointment?


Please cancel at least 24 hours in advance of an appointment that you will not be able to keep. This allows other patients a chance to access your time slot.

What should I do if I am going to be late?


If you are going to be late, it is important to let us know, as your doctor may not be able to see you after the start of your scheduled appointment.


Teaching Clinic

Who are “residents”?


We are an “academic” family health team, which means that our team includes resident physicians. Residents are doctors – they have completed their medical degree (i.e. “med school”), but before they can practice as independent specialists in family medicine, they must complete an additional two years of residency. Some residents choose to complete a third year of training in enhanced skills, such as care of the elderly, palliative care or women's health.  

Residents work under the supervision of one of our staff physicians. The staff physician is available to consult with both patients are residents.

What does it mean to be a patient at a teaching practice?


At the Queen’s Family Health Team, we provide a teaching environment for residents. For the patient, this likely means that you will see both your family doctor (or other health care provider) and residents during your time with the clinic. Residents work under the supervision of one of our staff physicians. The staff physician is available to consult with both patients and residents.

Outside of scheduled clinic times, someone is always available to help you. Please call 613 533-9303 to reach the on-call doctor or nurse who is available 24 hours a day, seven days a week.